Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
PLACING AN ORDER
After finding your desired items, there are only five steps to follow:
1. Shopping cart
Select the size for your items (if applicable) and use the “ADD TO CART” button.
Review your shopping cart by selecting the shopping cart icon at the top of the page. You can delete items from your shopping cart or change the quantity and size.
If everything is alright, click on ”CHECKOUT” to proceed with your order.
2. Personal details and BALR. account
Enter your personal details and address. If you have a BALR. account, simply log in and everything is filled in with your info. If you don't have a BALR. account you can either create one, or checkout as a guest.
Enter the delivery address details. The delivery address can be different from your home address.
This is the last step before finalising your order. Check the order details and if everything looks good, click continue.
we will send you an email the moment your shipment is handed over to shipping provider. They will provide you with a tracking number so you can follow your shipment throughout its journey.
Information about customs
For shipments outside Europe it may happen that a package will be kept at customs for inspection. Unfortunately, the inspection could take up to 30 days to send the package forward to the delivery address. Please let us know if you haven’t received your package after the customs clearance time. After those 30 days, we will start an investigation on your shipment.
Please note that during sales periods delivery can take longer than usual. Delivery times as shown below count from the day your package is shipped from the BALR. warehouse. Expected delivery date is mentioned on the checkout page, in the order confirmation e-mail and in the shipping confirmation e-mail.
You have free shipping on orders above €100. When your order total is lower than €100, shipping costs will be charged depending on your delivery address and method. (Please note: Japan is excluded from free shipping.) After you've filled in all fields on the left side of the page, you can review the shipping costs.
Duties & taxes
Duties and taxes may apply if you place an order from outside the EU. For countries within the EU, there are no custom charges. Import duties and taxes may apply.
BALR. shall not be liable for duties or taxes. Please be well informed before you place an order. Once your order has been shipped, it can no longer be cancelled. Only after you've received your order, you are able to return the item(s) free of charge.
Shipments are insured against theft and accidental damage during shipping until the moment you received the package.
If your box is damaged upon arrival, we recommend that you either refuse the delivery or write a note (if possible) that you are accepting a damaged box when signing for it.
If you would like to find out if we ship to your country, please contact our customer service.
Our shipping partner UPS has more information available.